komal is a registered brand in Ahmedabad, Gujarat, India.
While you should ensure you are comfortable with all our terms, here are some quick links to key sections:
Delivery / ShippingReturnsBuyers
You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete, and not misleading.
You agree to deal with us in good faith and compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges, and applicable taxes and duties, at our discretion.
You must register with our website to be able to make purchases from our online store. Once you submit an order, you cannot cancel it. All orders are subject to acceptance by us, at our discretion.
We may provide special offers concerning our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith under these terms before the special offer was terminated.
All prices are in Indian rupees. Prices include taxes unless indicated otherwise but exclude delivery charges and other taxes, if applicable. All prices are subject to change without notice.
The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed / validated. We accept payment by Visa, MasterCard, and American Express. Credit Card details are processed using at least SSL128 bit encryption and are not stored by us.
Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases, this may delay your order by a short period.
From time to time there may be errors on our website such as wrong pricing, wrong descriptions, and offers for products that are not available or are no longer available. Despite anything else in these terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account for the amount charged. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.
Delivery / Shipping
We ship within India only. We charge a fixed cost of Rs. 500 for deliveries within India (as varied from time to time and subject to a surcharge for large orders). To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. You must enter the correct delivery address details at the time of ordering. We are unable to deliver at a P.O. box.
We use all reasonable efforts to despatch orders within 5-7 business days of the purchase date. Most orders should arrive within 10 to 14 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing komalattamaker.com or calling 079-2584 2862. Once we learn an order has not arrived within a reasonable period, we will lodge an enquiry with the courier and advise you of any issues that are discovered.
We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order. You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are responsible for any loss or damage after delivery.
If you choose to sign for your item, you will generally need to be available between 7 am and 5 pm to receive the delivery. You have the option to choose a different delivery address than your billing address.
Refund & Cancellation Policy
If you receive any goods in a damaged condition, we may issue a credit in the amount paid for the goods in the same mode of payments or send replacement goods at our discretion if you notify us within 7 days of the delivery date and in case of non-delivery of the product, the money will be refunded within 7 to 10 working days. We may ask you to provide proof of the damage, as a condition of replacement. In case of failure from your side, the product cannot be cancelled.
Risk of damage, loss, or deterioration of goods passed to you on delivery under these terms.
Goods ordered by you remain our property until you pay for them in full.
To the extent legally permitted, we exclude all conditions, warranties, guarantees, and similar, whether express or implied, as to the condition, suitability, quality, fitness, or safety of any goods or services supplied by us (warranties), other than those implied by statute which may not be legally excluded. Any liability we may have to you under warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing the goods, at our option.
Once the product is sold, it cannot be returned.
Limitation of Liability
To the extent legally permitted, in no event will we be liable to any party for any direct, indirect, incidental, special, exemplary, or consequential damages of any type whatsoever related to or arising from the supply of goods or services via this website or the use of such goods or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence), or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid, or ineffective for any reason, it will be severed from these terms and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to INR 500.
You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors, and suppliers harmless from and against all losses, expenses, claims, proceedings, damages, and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us
You can contact us using any of the following methods:
By calling 079 2584 2862 between 9 am – 5 pm (Monday to Friday), excluding public holidays by emailing us at Info@komalattamaker.Com
Notices to You
We may notify you by email, a general notice on this website, or by other reliable methods to an address or using contact information previously provided by you.
You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these terms by events or causes beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.
These terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.
We may alter these terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up-to-date with any alterations. In case of an alteration, the altered terms only apply to goods ordered via the website after the alteration takes effect.
Subject to Ahmedabad Jurisdiction